Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
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CONTACT INFORMATION
B1, Longfa Business Center Area B, Longhua Street, Longhua District, Shenzhen
+8618124190592
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Orders & Payments
Browse our catalog and select the product you want.
Click "Add to Cart" and proceed to checkout.
Fill in your shipping and payment details, then click "Place Order."
iii.Validate your shopping cart
iv.Indicate your delivery address
v.Confirm and pay for your order
Once your order has been validated, you will receive an order confirmation email.
Once your order has been dispatched, you will receive a dispatch email with a tracking number. If you have a www.energyornaments.com account you can track your order at any time. Visit the "my orders" section of your account on the website. In this section, you will find the details of your orders and you can print your invoices.
If you have mistakenly placed an order, or would like to cancel an order before it is delivered, please immediately contact Auraluxe customer service by e-mail us at www.energyornaments.com
No cancellation is possible after any product under the order is in shipped status.
Shipping and Delivery
Delivery typically takes [3–5 days] for domestic orders and [5–15 days] for international orders.
Once your order is shipped, you’ll receive a tracking link via email or SMS.
Customer Support
Email us at: [info@energyornaments.com]
Our support team is available [hours and days, e.g., 9 AM–6 PM, Monday to Friday].